Warranty

Frame

Lifetime Home Warranty on Frame

Light Commercial Warranty (supervised low volume usage less than 6 hours per day average) Available on Selected Units.

Moving Parts (Wheels, Pulleys and Cables)

2 Years unless otherwise stated.

Limited Warranty Cover

Consumables

Some parts are regarded as consumables and are not covered under warranty except for manufacturing faults. For example:

Treadmill consumables include running belt, belt bed springs, running deck, motor cowling, foam grips, decal transfers.

Cycle consumables include pedals, straps, plastic cowlings, foam grips and decal transfers.

Stairclimber consumables include pedals, plastic cowlings, foam grips and decal transfers.

Cross trainer and elliptical consumables include pedals, plastic cowlings, foam grips and decal transfers.

Rower consumables include pedals, plastic cowlings, foam grips decal transfers, ropes, chlorine tablets, handles, side rails and seats.

Indoor studio cycle consumables include pedals, belts, chains, straps, foam grips, plastic cowlings, friction brakes and decal transfers.

Strength training equipment consumables include cables, belts, spring loaded pins, pulleys, upholstery and springs.

Troubleshooting

The owner’s manual and FAQ section under each of the product pages are invaluable resources for information and assistance. It is always best to ask one of our certified technicians to service your gym and fitness equipment on a regular basis.

Please be aware that if you try to dismantle your unit on your own, including  the electronic equipment, that you will be invalidating your warranty.

Your statutory rights remain unaffected by the consumer guarantee.

Self Installation

We recommend that you utilise a certified engineering / installation team to install your equipment. This is especially important with the All-In-One and functional trainers which if not installed by a certified technician will lead to voiding of the labour warranty.

Please note that if damages have been caused to parts due to incorrect installation then we reserve the right to charge you for the replacement parts and labour.

We cannot emphasize enough the importance of having a qualified installation team instal your equipment after purchase.

Further Details on How Our Warranty Works

The Force USA range of strength equipment carries a Lifetime Structural Warranty along with two years cover on all cables and pulleys.

First Owners

This warranty applies to the first owner and does not cover second-hand equipment or re-sold equipment. Should you wish to sell your unit and are interested in an extended transferrable warranty then please contact us to discuss various options.

The Force USA warranty covers only failures due to structural defects, cables, pulleys and factory workmanship that occur during regular use in line with the stated use of the item. It will not cover damage that occurs in transport, delivery or failure due to misuse, abuse, neglect, misapplication, alteration or improper assembly of the product.

Home and Light Commercial Warranty

This warranty does not cover the use or failure of equipment in studio or commercial applications unless otherwise specified.

Light Commercial is defined as supervised low volume usage of less than 6 hours per day average. Typically this would include personal training studios but would exclude membership fee based high volume health clubs and fitness centres.

Cleaning of your Force USA Equipment

Please do not spray sanitizer or disinfectant directly onto any Force USA equipment as this may cause damage to the finish and paint. Damage caused in this way may allow rust to develop on the frame and parts.

All products are designed to be used indoors in a dry environment. For instance, placing a Force USA piece next to an indoor swimming pool would cause damage and invalidate the product warranty.